DELIVERY/SHIPPING

Your order will be winging its way to you as soon as it has been processed. Our delivery options are outlined below but please note, these are for guidance only and unfortunately, we cannot accept any responsibility if your order is delivered outside of these times.

TYPE OF DELIVERY: COST: DELIVERY TIME:
Standard UK Delivery (Royal Mail) £3.95 2-3 working days No signature required
Next Day UK Delivery £9.95 Delivery by 1pm next working day for orders placed before 2pm Monday-Thursday. Signature required.

Please do not hesitate to contact us at info@jack-it-bag.co.uk if you have a question regarding delivery.

RETURNS AND REFUND POLICY

We hope you will be happy with your innovative, new jack-it-bag, but if for any reason you feel the need to return it to us, please note that you have 14 days from the day you receive your item in which to return it. We will accept returns for up to 28 days if you notify us of your intention to return the item within the initial 14 days.

Please note we only accept returns if they are unused and in a resaleable condition and all tags must still be attached.

We recommend retaining a proof of postage as we don’t accept responsibility for items lost in transit.

Refunds will be made to the original payment method once the return has been processed. Please allow up to 10 days for the refund to reach your account.

All returns should be sent to:

MILLFIELD HOUSE, OTHAM LANE, MAIDSTONE, KENT, ME15 8SJ

YOUR RIGHT TO CANCEL

UK customers have the right to cancel an order within 14 days of placing it. If you cancel the order within this time and the order has already been dispatched, any payments made by you will be refunded in full within 10 days of us receiving the returned products. A refund on your delivery cost only applies to our standard postage service. You are liable to cover the cost of return postage to us.